ONLINE PORTAL IS AVAILABLE 24/7

The Alacer Customer Support Portal contains a wealth of content, resources and information to help you troubleshoot issues without having to pick up the phone! It is also where we publish release notes when we update the software with new features and enhancements.

Of course, our team of dedicated support professionals are here daily from 7am to 11pm to assist with any obstacle you have using your software. but you may wish to utilise the portal to find solutions to issues, view ‘how-to’ documentation or FAQs on some commonly asked questions.

All users of the Alacer Hospitality suite can also access the Support Portal to:

• Log in for secure access to support information.
• Create new support tickets for software assistance.
• Attach files to help troubleshooting (such as screen shots, and log files).
• View your current and past support tickets, including who was assigned to a ticket and its status (open, closed, etc.).
• Add notes to a chat conversation, which you can use instead of email to more efficiently track communications related to a ticket