Alacer is an all-in-one hospitality management system designed for hotels, restaurants, resorts, spa and leisure venues. It combines property management, booking engines, EPOS, events, payments, reporting and guest management into one connected platform.

Which hospitality businesses can benefit from Alacer?

Alacer is used by independent hotels, hotel groups, resorts, restaurants, bars, pubs, wedding venues, golf, spa and leisure venues and other hospitality businesses looking to manage multiple operations from a single system.

What features does Alacer offer for hotel management?

Alacer includes a fully integrated Property Management System (PMS) with reservations, guest management, billing, online booking engines, reporting and operational management tools.

How does Alacer streamline hospitality operations?

Alacer connects hotel management, EPOS, reservations, events, spa and leisure operations, reporting and payments through a single database. This reduces duplicate data entry, improves staff efficiency and provides complete visibility across the business.

Can Alacer manage hotels, restaurants and spas within one system?

Yes. Alacer provides one connected platform for accommodation, food and beverage operations, spa and leisure facilities, events, memberships and guest management.

Does Alacer include hospitality EPOS software?

Yes. Alacer includes integrated hospitality EPOS software for restaurants, bars, cafés, leisure venues and retail operations, fully connected to guest accounts and reservations.

Does Alacer include an online booking engine?

Yes. Alacer provides an integrated online booking engine that enables guests to make reservations directly through your website and helps reduce dependency on third-party booking channels.

What reporting capabilities does Alacer provide?

Alacer provides real-time reporting across accommodation, food and beverage operations, spa and leisure facilities, memberships, events, payments and overall business performance.

What are the benefits of using Alacer compared to separate hospitality systems?

Using a single integrated platform helps reduce administration, eliminate duplicate data entry, improve reporting accuracy, increase operational visibility and provide a consistent experience for staff and guests.

Why choose Alacer hospitality software?

Alacer combines hotel PMS, booking engines, hospitality EPOS, spa and leisure management, events, payments and reporting into one connected hospitality platform designed to help businesses operate more efficiently.

Hospitality Software for Hotels & Restaurants

The Home of Seamless Hospitality

For Hotels, Restaurants, Gastropubs, Resorts, Spas, Retreats and Events venues

Our Intuitive Software is Easy For Your Team to Learn and Use

No Hidden Charges or Commission Costs, Just One Monthly Fee

Improves Team Collaboration across the company

Joined-Up Hospitality Operations

One System for the Whole Venue

Manage bookings, reception, restaurant, spa, events, vouchers, and payments from a single software solution—backed by a professional customer-first team that supports customers from 7am to 11pm, 365 days a year.

Built Since 2005

Stop worrying about unstable third-party add-ons. For over two decades, we have specialised exclusively in developing software for independent hospitality operators.

✓ Two Decades of Experience

No More Fragmented Systems

Connect rooms, restaurant tables, spa schedules, and payments together. Cut out manual retyping and protect your team from double-bookings.

✓ One Joined-Up Operation

Customer Support, 7am–11pm

No outsourced call centres. Speak directly to a team that understands reception queues, busy service, and the realities of running a hospitality venue.

✓ When the Venue Is Busy, We Answer

Designed for Independent Venues of All Sizes

Whether you run a busy gastropub, a restaurant with rooms, a boutique hotel, or a resort group, Alacer scales to fit your exact daily operations.

✓ Gastropubs & Restaurants
✓ Independent Hotels & Resorts
✓ Rooms, Dining, Spa & Events

Who We Work With

Alacer offers software solutions to manage Independent and boutique Hotels and Hotel Groups

HOTELS & INNS

End-to-end cloud PMS, real-time inventory availability, and automated OTA channel management to eliminate overbookings

RESTAURANTS & BARS

Integrated point-of-sale (POS) systems, table management, and digital ordering solutions ranging from 'Order & Pay at Table' to 'Food-to-Go'

Alacer offers software solutions to manage Resorts and Leisure complexes

RESORTS & LEISURE

Comprehensive management tools to handle requirements for busy resort complexes, including multi-venue coordination and guest services

SPA & WELLNESS

Dedicated management for treatment bookings, day guest arrivals, practitioner rotas, resource scheduling, and class or group event coordination

Core Modules and Functionality

EVERYTHING YOU NEED FOR HIGHER STAFF EFFICIENCY AND NEXT LEVEL GUEST SATISFACTION

Complete Cloud PMS Control

Eliminate departmental silos and manage your entire business effortlessly from a single, robust cloud property management platform.

Commission-Free Bookings

Stop losing margins to third-party travel sites by turning your website into a high-converting direct booking engine.

Eliminate Overbookings Instantly

Protect your front desk from errors with real-time channel synchronisation that updates availability the second a room is sold.

Accelerate Table Turnover

Keep floor and kitchen teams synchronised to serve guests faster, manage tabs effortlessly, and maximise dining profitability.

Maximise RevPAR Automatically

Adjust nightly room rates based on live occupancy levels and lead times to capture maximum profit when demand spikes.

Generate Instant Cash Flow

Open up a lucrative income stream by letting customers easily purchase, and redeem digital vouchers online or on-site.

Unlock High-Yield Ancillary Revenue

Handle complex leisure schedules and treatments while tying every incidental charge securely to the primary room bill.

Coordinate Complex Events

Manage multi-room conferences, weddings, and private functions with an intuitive calendar that prevents scheduling clashes.

Seamless Payment Processing

Secure credit card payments of bookings and services through tokenisation of card details, hosted payment pages, and POS terminals.

Optimise Inventory & Stock

Simplify stock-taking across multiple stock locations to ensure accurate stock reporting and optimised ordering.

Drive Recurring Membership Revenue

anage unlimited membership tiers, custom benefits, and automated renewals to secure predictable income and turn guests into lifelong advocates.

Data-Driven Business Insights

Turn real-time operational data into actionable intelligence with comprehensive reporting dashboards that track performance, revenue, and guest trends across your entire venue.

Boost Spend with Mobile Ordering

Enable guests to order and pay directly from their tables using their phones, encouraging impulse add-ons and easing staff pressure.

Streamline Kitchen Operations

Remove bottlenecks for large parties by letting guests pre-select meals in advance for faster service and smoother workflows.

Centralise Every Till Point

Manage touch-screen POS terminals, split bills effortlessly, update pricing, and sync sales directly back to your core system.

Why Hospitality Businesses Choose Alacer

Tailored to Your Operations

Never pay for features you don't use. The system is configured explicitly for your venue type.

Future-Proof Your Business

Stay ahead of industry trends with roadmap updates driven by real-world feedback from hospitality operators.

Eliminate Downtime with Pro Help

Rely on professional customer support who understand daily service pressure, and resolve bottlenecks instantly.

Trusted By UK Hospitality Businesses

Join hospitality professionals using Alacer for stress free, 360-degree control.

The staff got up to speed very quickly as the system is very easy to use and offers great functionality"

Laura Oliphant. The Coll Hotel

We've cut out mistakes which can harm reputations and profitability."

Mark Ayre, Manor House Lindley

I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses."

Daniel Nutt, The Sitwell Arms

From splitting bills between multiple bedrooms to insisting that guests must book a table before booking a bedroom., Alacer does things that no other systems can.

Jason Davidson, The Champany Inn

Alacer is an expertly thought out system, with a bespoke service & approach from day one. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself.

Carol-Anne Vereker, The Bell Inn & Hotel

Frequently Asked Questions

Everything You Need to Know About Alacer

▶ What types of hospitality businesses use Alacer?

Alacer is built specifically for independent UK operators, providing flexible solutions tailored for hotels, boutique inns, pubs with rooms, restaurants, multi-outlet resorts, and event venues.

▶ What makes Alacer different from legacy hospitality software providers?

Alacer is built from the ground up as a modular, unified cloud ecosystem. Unlike rigid legacy systems, you only select and pay for the modules you actually need, all managed seamlessly through a single user interface with zero software silos.

▶ How does Alacer handle ongoing system updates and new features?

All updates are included as standard and implemented via the cloud with minimal downtime. Our product roadmap is heavily driven by real-world feedback from UK operators, meaning you continuously get new tools designed to save your staff time and increase revenue.

▶ What kind of onboarding and training is provided for our team?

You are supported every step of the way by our UK-based implementation team. We work with you on any data migration, system configuration, and comprehensive staff training so your team feels confident from day one of live service.

▶ Can we start with a core system and add more modules later as we grow?

Absolutely. Our modular architecture is designed precisely for growth. You can start with the specific tools your venue needs today, and effortlessly scale up by integrating additional modules as your business expands.

▶ How difficult is it to switch from our current system to Alacer?

Switching is straightforward. Our UK-based team handles the heavy lifting of data migration, system setup, and configuration so you can transition to Alacer with zero disruption to your daily operations.

▶ Will Alacer help prevent double bookings across different booking channels?

Yes. Our integrated channel manager syncs your rates, availability, and reservations across OTAs and your direct website in real-time, completely eliminating the risk of double bookings.

▶ How does hospitality software support guest communication?

Hospitality software automates guest communication through confirmation emails, pre-arrival messages, payment reminders, and post-stay follow-ups. These communications are triggered automatically by reservation data within the system. For UK operators, this improves efficiency, ensures consistent messaging, and enhances the guest experience without increasing staff workload.

▶ How does Alacer support UK hospitality businesses with all-in-one software?

Alacer provides an all-in-one cloud hospitality management platform that combines PMS, Channel Manager, Booking Engine, payments, and reporting into a single system. For UK hospitality businesses, it supports operational efficiency, improves direct booking performance, and simplifies distribution management. By centralising workflows and automating key processes, Alacer enables operators to manage reservations, revenue, and guest interactions more effectively within one integrated environment.