CLOUD HOTEL PROPERTY MANAGEMENT SYSTEM (PMS)

Seamless Hotel Management, Simplified

An all-in-one cloud PMS built to eliminate manual admin, speed up front-of-house operations, and drive direct bookings

Manage Every Stage of the Guest Journey

Everything you need to handle reservations, guest stays, and front desk operations.

Give your customers a warmer welcome, enhance their stay experience, and eliminate queuing at check-in and checkout. With Alacer's cloud hotel PMS software, you can manage reservations, guest requirements, payments, and operations from one central point. Whether guests want to select their preferred room at the point of booking, reserve a table in the restaurant, arrange a spa treatment, or log other special requests, this time-saving tool helps you manage all front office operations within a centralised environment and from anywhere in the property.

Core Capabilities

Lightning-Fast Check-Ins

Accelerate guest arrivals with streamlined front desk tools, instant room allocation, and automated workflows designed to eliminate peak-time queues.

Unified Department Sync

Seamlessly connect room reservations with your on-site restaurants, spa treatments, and leisure facilities without manual re-keying or errors.

Automated Yield & Rates

Dynamically adjust room rates based on real-time occupancy and booking lead times to maximise your RevPAR during peak demand periods.

Quick Reservations

Streamline front-desk bookings and check-ins. View live availability and rates to quote accurately, create fast check-in checklists, link restaurant bookings to rooms, and offer express checkouts.

Guest Engagement

Automate personalised pre-and-post-stay communications. Send targeted emails, SMS, or post, store historical room preferences, and track booking sources for marketing.

Automated guest communication and preference tracking in Alacer hotel management software

Group Bookings

Manage multi-room and multi-department bookings in one view. Easily import group rooming lists without re-keying data and offer flexible invoice-settling options.

Integrated group booking management view covering hotel rooms, spa, and restaurant

Easy Transactions

Consolidate guest balances and meal plans in real time. Keep track of arrivals, departures, and outstanding tasks while automatically routing charges from anywhere on the property to the main invoice.

Real-time guest room balances and transaction management screen in Alacer PMS

Customise Rates

Drive revenue with automated, dynamic pricing. Adjust room rates instantly based on current occupancy levels and booking lead times to boost profits during peak periods.

Dynamic pricing and automated room rate adjustment settings based on occupancy levels

Web Bookings

Secure commission-free direct reservations. Sync real-time rates directly to your website, eliminate data re-keying, and offer add-ons during checkout to increase incremental revenue.

Commission-free direct web booking engine integration for hotel websites

Business Analytics

Track financial performance and key trends. Use real-time graphical displays covering turnover, profit margins, and statistical trends to keep your finger on the pulse of your business.

Real-time graphical reporting dashboard showing turnover, margins, and key performance trends

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

The King Charles Hotel & The Inn on the Lake

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

The Sitwell Arms Hotel

Frequently Asked Questions

How easy is it to switch from our existing PMS system to Alacer?

We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team. Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.

What happens to our historical booking data when we switch systems?

It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will enter any upcoming guest reservations. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.

Does your software work on any device?

The Alacer suite of software will work on any device with a Windows^® operating system.

Do you have integrations to other systems?

The Alacer suite of hospitality software enables you to do most things in the one system. However, we do integrate with third party systems for ancillary systems such as TV, door locks, mini bars etc. We also work with many of the key channels and OTAs.

What property types does Alacer support?

The Alacer software is modular by design, which makes it perfect for customers large and small. Our clients range from gastropubs to 5-star spa hotel resorts, and anything in between.

Are there any minimum PC specifications?

We recommend a PC running Windows^® 7 or above and with 4GB of RAM

Ready to Streamline Your Operations?

Complete the form to request your personal demonstration