PROPERTY MANAGEMENT - PMS

All Guests Receive A First-Class Service

Make light work of booking and managing individual guest stays

Give your customers a warmer welcome, enhance their stay experience and eliminate queuing at check-in and checkout. With Alacer's PMS you can easily organise all guest requirements from one central point.

Whether they want to select their preferred room at point of booking, reserve a table in the restaurant, arrange a spa treatment or other special request, this time saving tool helps you to manage all front office operations within a centralised environment and from anywhere in the property.

Quick Reservations

View all availability and rates so you can accurately quote to maximise upsell opportunities. Create configurable checklists for a faster check-in to give customers a great first impression of your property. Link bookings for other areas of the property i.e. restaurants to the bedroom reservation and eliminate queues during peak check-out times by offering your guests an express checkout service.

Guest Engagement

Make customers feel special by sending personalised pre-arrival/post departure communications as well as booking confirmations via post/email/SMS. Store and retrieve notes relating to their reservation history, including room preferences, and spending habits. Track booking methods, sources and purpose of the stays for future targeted marketing.

Group Bookings

Get a clear overview of all group bookings information within the hotel, spa and restaurant in a single view. Rooming lists sent to the group leader for completion are easily re-imported without re-keying data. Offer flexible options for settling of invoices and account.

Stay on top of arrivals, departures and much more!

Easy Transactions

Stay on top of arrivals, departures, guest room balances, meal plans with lists to ensure outstanding tasks can be completed on time. Eliminate the potential errors often associated with re-keying data and automatically add guest transactions from anywhere in the property to the main invoice.

Customise Rates

Adjust your rates automatically based on your occupancy levels and leadtime to booking. Alter prices to get more bookings and boost profits made on reservations made during popular periods.

Web Bookings

Make it easy for guests to book directly via your website. Availability and rates information is real-time and bookings flow directly into the core system, eliminating the need to re-key data. Offer guests additional items during the booking process to enhance their stay and drive incremental revenue. All payments are fully secure and bookings will not attract a commission-fee!

Get a 360-degree view of your hospitality business

Business Analytics

Comprehensive reporting is at the core of the Alacer system allowing you to easily keep your finger on the pulse of your business with real-time graphical displays containing turnover, margins, key statistical trends and performance indicators.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months
Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming
Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision
Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself
Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.
Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.
Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

How easy is it to switch from our existing PMS system to Alacer?

We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team. Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.

What happens to our historical booking data when we switch systems?

It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will enter any upcoming guest reservations. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.

Does your software work on any device?

The Alacer suite of software will work on any device with a Windows^® operating system.

Are there any minimum PC specifications?

We recommend a PC running Windows^® 7 or above and with 4GB of RAM

Do you have integrations to other systems?

The Alacer suite of hospitality software enables you to do most things in the one system. However, we do integrate with third parties for ancillary systems such as TV, door locks, mini bars etc. We also work with many of the key channels and OTAs.

What property types does Alacer support?

The Alacer software is modular by design, which makes it perfect for customers large and small. Our clients range from gastropubs to 5-star spa hotel resorts, and anything in between.

Book A Demo Today

Complete the form to request your personal demonstration