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All The Right Ingredients for a Successful Bar or Restaurant

A flexible and efficient way to manage reservations, events, menus and daily operations

Regardless of the size of your venue or how busy it gets, whether you offer casual or a fine-dining experience, you need to give your customers a smoother and faster service if you want to run a more cost-efficient business.

With Alacer's Restaurant software you can easily stay on top of table bookings, restaurant layouts, guest orders, tabs and bills as well as stock management, all from one place. 

Highly visual restaurant reservation planner

Easy Reservations

A visual reservation planner makes it easy for busy staff to book and seat customers. Suggest booking times to maximise availability without overbooking. Manage covers in line with kitchen capacity and balance of walk-in guests and hold back a portion of covers to accommodate residents.

Create customisable restaurant layouts

Table Management

Create customisable restaurant layouts to offer more flexibility via a 'drag and drop' section designer. Schedule use of layouts using a built-in calendar and view guest history of table and food preferences to ensure returning guests are treated as VIPs.

Servers can efficiently take customer orders

Efficient Service

A visual interface makes it easy for busy servers to efficiently take orders. Supports a variety of ways to split tabs, including transfer to room, account or membership. Staff can create and apply discounts in a way that aids sales auditing and gift vouchers are easily redeemed via EPOS.

Use data to provide a personalised dining experience

Repeat Business

Store customer data relating to previous reservations, cancellations, average spend and specific purchases and use the collected data to provide a highly personalised dining experience and to facilitate targeted marketing campaigns to encourage repeat bookings.

Customers can book without picking up the phone

Web Bookings

Allow customers to book without having to pick up the telephone. Web reservations feed directly into the restaurant diary to eliminate overbooking. Fully customisable, it can be designed to match your current website and will send automated booking confirmations to customers and supports secure credit card payments.

Customer self-service tableside ordering

Order & Pay at Table

Allow customers to order and pay for food & drink in a socially distanced manner.  Eliminates queuing at the bar or waiting at their table for a member of your team to take their order

Reach customers who cannot dine in

Takeaway/Click & Collect

Alacer makes offering home delivery and Click & Collect a breeze! Not only will you reach diners who may not wish to dine in, or have an enforced lockdown imposed on them, it can become a lucrative and important revenue stream for your business.

Keep your finger on the pulse of your hospitality business

Business Analytics

Comprehensive reporting is at the core of the Alacer systems allowing you to easily keep your finger on the pulse of your business with real-time graphical displays containing turnover, margins, key statistical trends and performance indicators.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

Yes. There is no limit to the number of dining areas you can set up in the system.  You can easily track and analyse revenue associated with each of the different areas too.

Yes, all transactions from the time your guests arrive at your property can flow to the main restaurant bill.

No, with Alacer the restaurant diary gets updated in real-time as the reservations are made, regardless of the booking source.

Yes, it is very easy to block tables to ensure your resident guests are able to dine with you.

Yes, our software works on tablets meaning the server does not have to return to a main terminal to process orders, they are sent directly to the bar or kitchen. The tablets even support a wifi enabled PDQ for further efficiencies.

We work with gastropubs, bars, casual and fine-dining restaurants as well as hotels, spas and resorts with multiple dining areas and options.

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