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Perfectly Tailored for Spa Hotels and Leisure Resorts

Manage the most intricate requirements of a busy resort complex

At Alacer we offer everything to help you run a more efficient property by bringing all functions together in one system to ensure you can offer an outstanding level of service to ensure your guests stay relaxed and become returning visitors.

Whether you want to increase direct bookings, improve guest engagement, manage room rates & availability, book treatments, classes & activities or handle club memberships, payments and guest tabs, our powerful tools ensure you can easily link a bedroom booking, leisure activity, spa appointments and other special requests to a single guest record.

We help you more easily and consistently offer outstanding levels of service that will generate more profit, drive loyalty and repeat business.

Comprehensive reporting is at the heart of the system and allows you to monitor business performance, identify areas to improve efficiency and maximise profitability, by using real-time detailed financial information that is always at your fingertips.

Additional Software Modules

Popular Add-ons that will take the core system further

Room Rates

Automate room rates in line with occupancy

Channel & OTA Management

One place to update room availabilty

Web Bookings

Take direct bookings with ease

Events Management

Efficiently plan all customer events

Clubs & Membership Management

No limit to the number of membership types

Gift Voucher Management

Flexible options to sell gift vouchers

Restaurant Management

All customers receive a first-class service


Manage all tills from a central point

Stock Management

Keep track of items from anywhere in your business

Payment Processing

Process all customer payments securely

Order at Table

Contact-free ordering at table.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Customer Case Studies

Nobody says it better than our customers, hear what they say about their experiences of using our software

The King Charles Hotel

Location: Gravesend & Gillingham, Kent

Property: 177 bedroom Hotel across two locations

Manor House Lindley

Location: Lindley, Huddersfield     

Property: Luxury Hotel with Restaurant & Leisure facilities

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