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Provide a Personalised Gift Experience, Effortlessly

Get an Additional Revenue Stream to help Increase your Bottom Line

In the hospitality and leisure industry there is enormous opportunity to sell gift vouchers. Research indicates that a significant number of vouchers are not even redeemed, meaning 100% of the sale is profit. Using a disparate system to sell gift vouchers can become problematic as purchase volumes increase; from a redemption perspective, the customer will be kept waiting as staff switch between systems, and commission fees may become untenable.

Whether you want to sell physical monetary vouchers or gift experiences online, view outstanding voucher liabilities or create bespoke offers which are unlocked with promotional codes, we make it a seamless experience which will help to drive incremental sales.

With Alacer's Voucher Management software you can manage, track and redeem vouchers across your entire operation, completely commission-free, with an optional fulfilment service that takes care of the logistics and an online experience that does not send your customer to a separate third-party website.

Commission-free gift vouchers

Zero Commission

Sell monetary or gift experience vouchers without attracting commission-fees. Track every voucher from sale to redemption or expiry, to gain complete visibility of voucher liabilities. Vouchers purchased online can be physically fulfilled as an optional service, providing a complete, hassle-free solution.

Create complimentary, discounted or multi-voucher deals

Online Promotions

Create exclusive online promotions by suggesting relevant options for additional offers to help increase overall sales. Create complimentary, discounted or multi voucher deals that can be unlocked with special promotional codes.

Get a seamless, mobile-optimised gift voucher interface

Website Integration

A seamless, mobile-optimised bespoke design interface will entice customers to make a purchase. Easy for your customers to use and simple for you to maintain. Purchaser and voucher recipient details are captured and can be used for future marketing campaigns.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

Yes, if you want to sell gift vouchers online, we will work with your web designers to get the voucher engine implemented at your property.

Yes, promo codes are a great way to incentivise your customers to make a purchase.

Vouchers can be redeemed anywhere in the property, including the EPOS till points. Simply enter the voucher code and the system will take care of the rest - double redemption is prevented by the unique voucher number.

This is totally your choice. Customers can elect to have their vouchers sent to them via email or post.  Email delivery is free and instant, whereas postal vouchers will be subject to delivery costs and leadtime. 

At Alacer, we have an in-house team for exactly this purpose, or if you prefer, you can manage the fulfilment yourself.

Voucher sales and outstanding voucher obligations are viewable via the voucher management screen.

The entire voucher goes straight to your bottom line!  You decide the terms of sale i.e. how long the voucher is valid for, which department the revenue is attributed to and the system records this.

Payments can be taken via any of your normal purchase methods i.e. cash or credit card but currently there is no way to add a voucher sale to a guest's main bill.

No, all vouchers sales are totally free of any commission charges.

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