Automatically and instantly. Because Alacer shares a unified database with the Hotel PMS, any purchase for treatments, classes, or retail items flows straight to the master account—eliminating manual transfer errors and revenue leakage at check-out.
Indulgent Spa Experiences, Seamlessly Managed
An all-in-one spa and wellness platform built to eliminate manual admin, coordinate complex rotas, and drive direct revenue
Manage Every Stage of the Wellness Journey
Everything you need to handle treatments, therapist rotas, and guest relaxation.
Deliver a seamless, stress-free guest experience while cutting hours of admin. Whether you manage a bustling spa or a luxury wellness retreat, Alacer makes it effortless to coordinate complex schedules, therapist rotas, and room allocations. Plus, with instant posting for every treatment and retail purchase straight to the guest's master bill, you completely eliminate check-out errors and revenue leakage.
Core Capabilities
Streamlined Diary & Rotas
Juggling therapist schedules and treatment rooms is effortless. Master your diary with a single, clear view that prevents double bookings and keeps your spa running like clockwork.
Bespoke Profiles
Deliver five-star personalisation. Instantly surface past treatments, medical notes, and personal preferences so every guest feels uniquely looked after from the moment they walk in.
Resort Billing
Fully integrated with the Alacer PMS, every treatment or retail purchase flows directly to the guest's master account—completely eliminating check-out discrepancies.
Easy Bookings
Fast, Accurate Booking for Complex Itineraries
A single, intuitive application allows your team to handle complex availability queries quickly and accurately. Effortlessly link spa treatments and leisure activities with hotel stays or dining reservations—ensuring seamless management and billing for even the most intricate guest combinations.
Bespoke Packages
Custom Packages & Streamlined Guest Management
Manage both residential guests and day visitors effortlessly from a single screen. Easily coordinate custom offerings, assign items to technicians, and ensure no additional treatments or products outside an agreed package go unbilled. Transfer balances straight to a central tab to clear end-of-day queues and speed up payments.
Group Information
Effortless Group Coordination & Flexible Invoicing
Save hours of administrative work with a unified view of all group bookings across your hotel, spa, and restaurant. Easily re-import completed rooming lists sent to group leaders without ever having to re-key data, and offer your clients complete flexibility when settling invoices and accounts.
Manage Resources
Intelligent Staff Scheduling & Skills Tracking
Build comprehensive rotas and up-to-date itineraries so your therapists instantly see their assigned guests, treatments, and any crucial medical notes or contraindications. Seamlessly record holidays, meetings, breaks, unplanned absences, or ad-hoc schedule changes without disrupting your standard rotas. Plus, use the built-in skills matrix to track technician proficiencies and ensure your rotas perfectly match your available expertise.
Fitness Classes
Effortless Class Scheduling & Capacity Tracking
Easily set up wellness classes, assign resources, and view live capacity updates so you always know how many spaces remain. Automate recurring schedules to save administrative time, and easily package treatments together to offer guests special discounted rates.
Book Online
Seamless Online Bookings & Payments
Make it effortless for guests to book spa packages, classes, and treatments directly through your website. Because all information is real-time and flows straight into the core system, your team never has to re-key data. Enable guests to personalise their visits with supplementary items, backed by safe, reliable online payments through an approved payment gateway.
Business Analytics
Real-Time Insight & Performance Reporting
Comprehensive reporting built into the core Alacer system makes it easy to keep your finger on the pulse of your business. Access real-time graphical displays covering turnover, margins, key statistical trends, and performance indicators at a glance.
Frequently Asked Questions
How are spa treatment and retail costs added to a resident guest's main accommodation bill?
What happens to our existing booking data when we switch to Alacer?
To guarantee absolute financial accuracy from day one, we guide your team through manually loading upcoming spa bookings during onboarding. Most clients find this serves as an invaluable hands-on training exercise that builds immediate staff confidence, supported step-by-step by our expert implementation team.
How do we handle existing bookings if a technician goes off sick?
Alacer’s visual planner lets you quickly drag, drop, and reassign appointments or resources to alternative staff members, ensuring guest schedules remain uninterrupted and unbooked slots are minimised.
Can we make our spa treatments and fitness classes available to book online?
Our fully integrated web engine allows you to publish live schedules directly to your website. Because all bookings sync instantly with the core system, you never have to worry about double-bookings or over-allocation.
Can we sell retail items and gift vouchers while tracking visitor data?
Yes. Every retail sale and voucher redemption automatically updates a comprehensive, centralised guest profile, tracking individual purchasing history and preferences for future visits.
Ready to Simplify Complex Wellness Bookings?
Complete the form to request your personal demonstration