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Focus on Your Guests and Let The Software do The Rest

Handle even the most complex spa, beauty and wellness requirements with ease 

Running a spa or wellness retreat, where you cater for the needs of both day visitors and residential guests, you need an efficient way to manage complex guest requirements, billings, staff rotas, treatment room allocations and resources.  Your quests are seeking a tranquil, stress-free experience and your staff need to engage with them in a calm and professional manner.

With Alacer's Spa Management software you can de-stress as it can handle the most complex spa, beauty and wellness requirements to keep your customers happy, so they become returning visitors.

Efficient Spa Reservations

Easy Bookings

A single application lets you deal with complex availability queries to allow bookings to be entered quickly and accurately. Associate spa treatments and other leisure items with hotel or table reservations for accurate management and billing of even the most complicated combinations.

Build customisable spa packages

Bespoke Packages

Create customised offerings and manage both residents and day guests, all from one screen.  Easily call off items and assign to technicians whilst ensuring you don't miss charging for items not included part of an agreed package.  Transfer balances to a central tab to eliminate end of day queues to process payments faster.

Handle Group Spa bookings with ease

Group Information

Get a clear overview of all group bookings information within the hotel, spa and restaurant in a single view. Rooming lists sent to the group leader for completion are easily re-imported without re-keying data. Offer flexible options for settling of invoices and account.

Manage Spa Staff Resources

Manage Resources

Create rotas and print up-to-date itineraries so technicians can easily see a list of their guests, treatments alongside any special notes or contraindications. Easily record holidays, meetings, lunch breaks, unplanned absences or one-off changes to available working hours without affecting standard rotas. A skills matrix helps you keep on top of technician skill sets to ensure your rotas reflect all current and available resources.

Set-up fitness classes and assign a resource

Fitness Classes

Set up classes, assign a resource and see in real-time how many spaces are left. Set recurring classes to repeat automatically and offer guests a course of treatments at a discounted rate.

Allow customers to book online

Book Online

Make it easy for guests to book spa packages and classes/treatments directly via your website. All information is real-time and bookings flow directly into the core system, eliminating the need to re-key data. Allow guests to personalise their visit and tailor packages to include supplementary items to enhance their stay. Safe and reliable online payments are supported via an approved payment gateway.

Get a complete view of your business

Business Analytics

Comprehensive reporting is at the core of the Alacer system allowing you to easily keep your finger on the pulse of your business with real-time graphical displays containing turnover, margins, key statistical trends and performance indicators.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

It is quick and easy to transfer spa balances i.e. purchases for treatments, classes or retail items to the guest's main bill.

It is important that all financial data is correct and therefore we do not recommend importing any historical data.  As part of the go-live process you will enter upcoming spa bookings. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.

An easy-to-use visual planner will allow you to manage resources to account for any unplanned absences or meetings.

Our fully integrated web engine allows you publish this information via your website, without having to worry about overbooking as all bookings flow directly into the core system.

Yes, Alacer builds a comprehensive guest profile which details all their purchases and preferences.

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