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Puts You Firmly in Control

A Flexible EPOS solution designed specifically for your hospitality business

Many hospitality businesses are multi-faceted nowadays and rely on seamless ordering, sales & billing and stock control to keep their operations running smoothly. A flexible EPOS system which integrates with a core PMS will centralise customer data to give you an accurate view of preferences and purchase history. See who your most loyal guests are and target those who haven’t visited for a while with offers and promotions to entice them to become returning guests.

If you are a bar, restaurant, spa, wellness retreat, leisure facility or hotel with a gift shop, or any hospitality business where customers want to purchase items, you need to process sales quickly and efficiently and without having to worry about switching between multiple systems or missing transactions due to broken or ineffective interfaces.

With Alacer's EPOS software you can easily switch between restaurant and bar view to speed up service, any sales can be added to a main guest tab, bills can be split in a multitude of ways, and you can keep track of inventory levels, all from one place.

Visual planner makes it easy to seat guests

Easy Seating

Accurately quote table lead time and availability during busy periods. A visual planner makes it easy to seat walk-in restaurant guests. Easily switch reservations between tables to meet guest requirements. Link tables for larger parties for effective tab management.

Handle every transaction quickly and efficiently

Order Anywhere

Handle every transaction quickly and efficiently. A highly visual interface makes it easy for busy servers to take orders, and with tableside ordering, guest requirements can be sent directly to the kitchen or bar, for faster service.

Sophisticated bill splitting options

Efficient Billings

Sophisticated bill splitting options makes it easier for customers to settle their bill which can help with faster table turnarounds. Ensure all open tabs are settled efficiently and add transactions to a main accommodation bill where necessary.

Handles discounts and vouchers

Discounts & Vouchers

Discounts can be created and applied in a way that is helpful for sales audit reporting and vouchers presented by customers are easily redeemable through EPOS.

Full user-level security

Fully Secure

Access is fully secure and all users can easily switch between restaurant or bar mode. Supports fingerprint readers, swipe cards or keycode access with user-level security which means you can restrict functionality.

Monitor stock as items are sold

Live Stock

Get a more accurate view of stock levels as Alacer automatically monitors stock as items are sold from the tills. Wastage entries automatically adjusts stock levels so you can run accurate reports on waste reasons. Stock being moved from one location to another is easily recorded using the transfer button.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

The Alacer EPOS system was designed from the ground up for the hospitality industry.  It supports daily tasks such as adding/removing ingredients from a dish, moving bar orders to the bill, splitting the bill, sending orders straight to the kitchen and managing tables. For more complex properties where they have a spa selling retail items, golf shop, gift shop or places where guests can purchase items, it will track all purchases back to the guest profile, so you see everything about the guest in one place.

We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team.  Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.

The EPOS system is an extension of the core Alacer PMS, which means all information is in real-time and there is no requirement for any third-party interfaces or integrations.

Powerful reporting allows you to analyse your sales at item level with real time graphic displays and reports, instant margin analysis and year on year comparisons.

Alacer's EPOS system will operate from a mobile device so staff can quickly and easily process sales across your entire property, including spa, golf or gift shop and in any bar or restaurant. We recommend a device with a minimum 7inch screen with an 800x600 screen resolutions.

Alacer can supply EPOS terminal and peripheral devices including printers, RFID readers, Finger Print Scanners, Magnetic Swipe card readers etc.  If you have existing kit, we will work with you to try to utilise that, but we review this on a case-by-case basis.

If the network onsite is still operational, an internet connection is not required to run Alacer’s EPOS system.

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