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An easy to-use COVID-secure food and drink ordering system 

Allow customers to order and pay for food & drinks in a contact-free and socially distanced manner

As hospitality businesses reopen after the COVID-19 lockdown they are operating differently. The hustle and bustle often associated with this sector has been tempered with safety and security.

Crowded indoor spaces have been replaced with social distancing and to comply with the new regulations the industry has had to adapt, allowing customers to 'self-serve' to eliminate queuing at the bar or waiting at their table for a member of your team to take their order.

Many restaurants are still operating with a reduced headcount, which means at busy times your staff can be under pressure, but Alacer's Order & Pay at Table software means they can still provide a warm and hospitable experience, but with fewer trips to the table they can handle more covers or a larger area more easily. 

Contactless Menu

Fast and Easy Ordering

Allow customers to use the camera on their phone to access and browse your digital menu, choose their table and order instantly using their mobile device, all contact-free! No app or download required.

Supports Track + Trace

Supports Track & Trace

Guest details are captured during the order taking process so there is no need for a separate record for track and trace reasons. At the click of a button you can get an instant view of who visited and when, providing the information required to contact guests or supply data to NHS Test and Trace in the event of a COVID-19 incident.

Customers enjoy safe and secure contactless payments

Increases Revenue

Because customers do not have to wait for a server to take their order, they are more likely to order additional drinks while they wait for their food. Typically order values increase when customers are in control of their ordering, which is good news for your bottom line!

Create discount codes to entice diners

Unlimited Promotions

Encourage guests to return by offering unique discounts or codes. There is no limit to the number of promotional codes you can create and they can be redeemed quickly and easily.

There is no limit to the number of menus you can create

Infinite Menus

The easy-to-use editor lets you quickly create menus, add daily specials and upload images to entice customers to order. Items can be created with modifiers or upsells to help you increase order values and you set the days/times that menus are displayed.

Create customisable menus to match your brand

Fully Customisable

A comprehensive configuration tool allows you bespoke the system to your needs; use custom styles and colours to tailor the menus to match your company branding.

Get an instant, real time view into orders

Easy Order Management

A comprehensive and highly visual dashboard gives you a real time view of orders and their status, enabling you to quickly react to potential service issues. Can be set up to work as a standalone solution or integrated with the Alacer EPOS system.

Customers enjoy safe and secure contactless payments

Contact free Payments

Bills are settled at the time the order is placed, so walkouts are a thing of the past! It’s very easy for guests to order and pay for additional items throughout their visit and individual diners on the same table can order and pay for their own items.

The table order system has totally changed the way we operate, it makes the whole operation more organised and calmer, there is no hustle and bustle for the customers, they can sit back and do what they came out to do which is relax and enjoy our hospitality.

Daniel Nutt, The Sitwell Arms Hotel

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