Join the Club and Reap the Rewards
Get more time to focus on growing your memberships
Fitness, leisure and private members clubs often juggle multiple tasks on a daily basis including managing memberships, processing new subscriptions, raising renewals and creating tabs. Whether you want to set up tiered pricing, issue membership cards, track member usage, take payments, offer discounts or charge items to a member’s account, you can save time by doing everything in one place.
With Alacer's Membership Management software you will free up administration time to allow you to focus on enhancing customer loyalty to improve membership retention rates.
Frequently Asked Questions
We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team. Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.
It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will set up any new memberships. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.
Yes, booking of classes can be handled by your front office staff and for members who wish to book online, we have a web booking engine which we can embed into your current website.
Yes, you can flag members who have a Direct Debit mandate in place with the frequency and amount, this data is exported in a format that most banking systems support.
Alacer operates from a single database, meaning there is one guest profile associated with the member. If you provide membership cards, our integrated EPOS solution will let you scan their card, which will automatically apply any discounts or voucher codes.
The Alacer Leisure module allows you to build a schedule for treatments for members to book.
We support a variety of club types ranging from fitness, leisure and health clubs, private members clubs, professional associations and non-profit & charitable organisations who offer residential care.