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Join the Club and Reap the Rewards

Get more time to focus on growing your memberships

Fitness, leisure and private members clubs often juggle multiple tasks on a daily basis including managing memberships, processing new subscriptions, raising renewals and creating tabs.  Whether you want to set up tiered pricing, issue membership cards, track member usage, take payments, offer discounts or charge items to a member’s account, you can save time by doing everything in one place.

With Alacer's Membership Management software you will free up administration time to allow you to focus on enhancing customer loyalty to improve membership retention rates.

Manage multiple membership types with ease

Unlimited Types

Manage multi-level membership types with different fees and terms of use. Supports an unlimited number of clubs and payment terms including automatic collection of subscriptions via Direct Debit.

Efficiently process membership renewals

Efficient Renewals

See memberships which are due to expire so you can send renewal notices in a timely manner.  Report on missed payments to prompt chasing up members with outstanding charges.

Create tabs to make it easy for customers to spend more

Manage Tabs

Allow guests or members to have a tab so they can be automatically charged for additional items or services as part of their monthly fee. 

Get an accurate view of club usage

Track Usage

Provide members with swipe cards to use on arrival and departure which tracks membership details, account status along with any relevant events. Members who are on-site can easily be identified in the event of an emergency.

Alacer's unique 'one-system' solution helps both of our properties ensure they deliver a personal service by streamlining their busy operations, we saw a noticeable increase in bottom-line within the first three months

Laura Degiorgio, Manager, The King Charles Hotel & The Inn on the Lake

Alacer has helped us to be much more efficient. We are able to access the system from the office or at home which is great, as any changes we made are instantly updated which makes coordination between different departments much easier and less time-consuming

Charles Ullmann, The Royal Oak

I would thoroughly recommend the Alacer PMS, particularly for a property with a wide range of operations like ours. The comprehensive range of modules and inherent lack of troublesome interfaces makes the system extremely attractive. The absence of up-front costs and a single, inclusive ongoing monthly fee also makes switching to Alacer an easy decision

Roger McPherson, Bicester Hotel, Golf and Spa

Alacer is an expertly thought out system, with a bespoke service & approach from day one onwards. Alacer listen to the industry and to their customers, producing a very relevant and modular based system that works. This is backed up by knowledgeable and customer focused staff, allowing the technology to talk for itself

Carol Ann Vereker, The Bell Inn & Hotel

Our installation ran very smoothly due to our trainer working closely with us to meticulously plan and execute our go-live. The staff got up to speed very quickly as the system is very easy to use and offers great functionality.

Laura Oliphant, The Coll Hotel

Whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses.

Daniel Nutt, The Sitwell Arms Hotel

Frequently Asked Questions

We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team.  Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.

It is important that all financial data is correct and therefore we do not recommend importing any historical data.  As part of the go-live process you will set up any new memberships. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.

Yes, booking of classes can be handled by your front office staff and for members who wish to book online, we have a web booking engine which we can embed into your current website.

Yes, you can flag members who have a Direct Debit mandate in place with the frequency and amount, this data is exported in a format that most banking systems support.

Alacer operates from a single database, meaning there is one guest profile associated with the member.  If you provide membership cards, our integrated EPOS solution will let you scan their card, which will automatically apply any discounts or voucher codes. 

The Alacer Leisure module allows you to build a schedule for treatments for members to book.

We support a variety of club types ranging from fitness, leisure and health clubs, private members clubs, professional associations and non-profit & charitable organisations who offer residential care.

Book A Demo Today

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