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First-Class Support You Can Rely On

Helpdesk Professionals

Helpdesk Professionals

When you need support we're there for you with best-in-class service to quickly identify, troubleshoot and fix issues.

Alacer's helpdesk is manned by hand-picked and knowledgeable support professionals who understand the Hospitality Industry. From remote troubleshooting to initial hardware and ongoing software support, our responsive team strives to give you an efficient, professional and personal service to help keep your operations running smoothly.

We continually seek to improve customer experience

Continuous Improvement

We monitor our performance again set targets, along with ongoing customer feedback to ensure that we continually improve the customer experience.

Open for business 365 days per year

Comprehensive Support

Support is available 7am-11am, 365 days per year as standard - we don't leave you waiting in a telephone queue!

In the past 6 months, 98.7% of all calls were answered by a technical support analyst within 15 seconds.

Their customer service is excellent, whenever I have an issue the support team respond quickly and professionally. I would recommend Alacer to a property of any type or size as it includes features for all hospitality businesses

Daniel Nutt, General Manager, The Sitwell Arms Hotel

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