A table of six that doesn't turn up isn't one empty table
It's the walk-ins you sent away to hold it, the food you prepped, and the section you staffed.
Alacer gives you a few ways to stop that happening.
- Remind them. Alacer emails them a few hours before. Keep it friendly, “Looking forward to seeing you”, rather than telling them to let you know if they can't make it. One of those reminds them to come. The other reminds them they could cancel.
- Take their card. Don't charge it. They put their card in when they book. No money comes out of their account. But once someone's handed over a card, they tend to turn up.
- Or ask for money up front. You choose how much. A set amount each, a share of the bill, or nothing at all. They pay the rest on the day, and they can still split the bill however they like.
- Pick who you ask. Not every table needs a card or a deposit. One rule for bookings made on your website, another for bookings taken over the phone, and leave your regulars alone. Alacer shows you who they are, along with anyone who's cancelled on you before.
Book a call. Tell us what your no-show rate looks like and we'll say if this helps.
Book a call ↓“From splitting bills between multiple bedrooms to insisting that guests must book a table before booking a bedroom. Alacer does things that no other systems can.”
Jason Davidson, The Champany Inn
